Duties/Responsibilities

• Oversee day-to-day office operations and scheduling to support immigration services staff and leadership
• Manage client intake coordination, follow-up communications, and case-related administrative workflows in a high-volume, deadline-driven environment
• Handle financial operations including invoicing, fee tracking, trust/account reconciliation, and coordination with accounting or finance teams
• Prepare, track, and maintain operational, grant-related, and financial reports in compliance with non-profit and funder requirements
• Coordinate organization-wide calendars, court deadlines, appointments, and internal information flow
• Maintain accurate, well-organized client files and office records in accordance with confidentiality, ethical, and data-protection standards
• Support audits, reporting requirements, and documentation for grants, contracts, and regulatory compliance
• Serve as a central point of contact for internal staff, clients, and external partners while maintaining professionalism and discretion

Required Skills/Abilities

• Strong organizational and time-management skills with the ability to manage competing priorities and deadlines in a fast-paced, high-volume environment
• Demonstrated experience with office operations, administrative systems, and workflow coordination
• Excellent written and verbal communication skills, including professional correspondence with clients, staff, and external partners
• Ability to work independently, exercise sound judgment, and take initiative while also functioning effectively as part of a team
• Cultural competency and the ability to work respectfully with diverse populations, including immigrants, refugees, and individuals with trauma histories
• Have strong executive support or administrative experience
• Nonprofit experience is a plus; bilingual skills are highly valued
• Extensive knowledge of Microsoft Word, Microsoft Outlook and Microsoft 365.

Education and Experience

• Minimum of a Associates Degree / Bachelor's Degree preferred
• Two-three years of relevant experience

JOIN US!

Get ready to make a difference in the lives of refugees every day! If you believe that this position matches your requirements, applying for it is a breeze. To apply through our website or to view other job openings, visit iistl.isolvedhire.com/jobs/

INTERNATIONAL INSTITUTE OF ST LOUIS: OUR STORY

The International Institute of St. Louis, a nonprofit organization, is our community's immigrant service and information hub. Our programs and services for immigrants, their families, and the wider community are locally and nationally acclaimed. We connect new arrivals with services and resources, engage foreign-born and the wider community, and build a more inclusive community.

Our Philosophy of Service: We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING.

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO/AA