The International Institute of St. Louis is seeking a full-time Outreach Coordinator to conduct outreach to local organizations around the cultural and health needs of incoming refugees, SIV, and Afghan parolees. This role will be instrumental in coordinating communication efforts between IISTL and community partners to increase awareness of services. The position will support the enrollment process and provide case management to clients. This is a non‑exempt position that reports to the Social Work Program Manager.

Duties/Responsibilities

• Conduct outreach to local community groups, inclusive of medical/behavioral health groups among others, identifying training needs and opportunities
• Assist in the enrollment of clients for eligible programs
• Support cultural competency training initiatives in the community
• Respond to community requests for information/trainings
• Provide case management to clients – housing needs, financial requests, utility support, etc.
• Document case notes in the database for all client services
• Document contacts in the community; maintain enrollment and outcome data from outreach events
• Perform other appropriate duties as assigned

Required Skills/Abilities

• Ability to develop oneself through continuous learning, initiative, innovation, resourcefulness, and critical thinking;
• Ability to prioritize, effectively manage multiple projects concurrently, and take ownership of work.
• Ability to meet deadlines;
• High degree of professionalism;
• Effective and professional interpersonal and communication skills;
• Ability to process information quickly;
• Knowledge of cultural competency/cultural humility best practices;
• Strong training/presentation skills;
• Must be able to focus on details and ensure accuracy in reporting and giving information;
• Knowledge of trauma-informed, strengths based, and person-centered frameworks;
• Knowledge of refugee services and/or behavioral health services
• Proficient with Microsoft Office applications, Canva, Prezi
• High comfort level in working with computer systems;
• Must have knowledge of and the ability to adhere to confidentiality standards;
• Must be cordial in working under pressure and/or meeting deadlines;
• Ability to follow tasks through to completion;
• Must be able to work well both independently as well as part of a team;
• Must have a valid driver's license and the ability to travel

Education and Experience

• Bachelor's degree or equivalent experience
• 3+ years of combined experience with community outreach, case management, and work with vulnerable populations

JOIN US!

Get ready to make a difference in the lives of refugees every day! If you believe that this position matches your requirements, applying for it is a breeze. To apply through our website or to view other job openings, visit iistl.isolvedhire.com/jobs/

INTERNATIONAL INSTITUTE OF ST LOUIS: OUR STORY

The International Institute of St. Louis, a nonprofit organization, is our community's immigrant service and information hub. Our programs and services for immigrants, their families, and the wider community are locally and nationally acclaimed. We connect new arrivals with services and resources, engage foreign-born and the wider community, and build a more inclusive community.

Our Philosophy of Service: We SERVE with integrity, empathy, and respect. We are ACCOUNTABLE to our clients, our community, and ourselves. We CULTIVATE our clients' dignity through choice. We support all aspects of immigrant and refugee journeys from ARRIVING to THRIVING.

The above statements describe the job's essential responsibilities and requirements. This is not an exhaustive list of the duties that may be assigned to job incumbents.

Candidates of diverse backgrounds are strongly encouraged to apply.

EEO/AA